ServiceNow Business Process Architect - FSM

Jobgether

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About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Business Process Architect – FSM in United States.
In this role, you will lead, coach, and mentor a team of senior analysts while driving enterprise-level ServiceNow projects focused on Field Service Management (FSM). You will work closely with clients to capture business processes, define requirements, and translate strategies into actionable outcomes that improve efficiency and effectiveness. This position requires strong facilitation, executive-level workshop skills, and the ability to manage complex implementations across multiple teams and time zones. You will collaborate with solution and technical architects, oversee project delivery standards, and help shape the overall customer experience. The role combines strategic insight, technical expertise, and people leadership, making it ideal for those passionate about driving transformational change in digital service operations.

Requirements

• Minimum 5 years of client-facing technical consulting experience with packaged software implementations
• Deep functional expertise in ServiceNow CSM and FSM modules
• Strong knowledge of business process architecture principles for cloud platforms
• Proven experience facilitating executive-level workshops and multi-team implementations
• Excellent interpersonal, organizational, and presentation skills for all levels, including executives
• Effective coaching, mentoring, and leadership skills to motivate cross-functional teams
• Strong problem-solving skills with the ability to simplify complex situations
• Comfortable working in a matrixed environment with multiple time zones and navigating ambiguity
• Bachelor’s degree in Computer Science, IT, or a related technical discipline (or equivalent experience)

Responsibilities

• Lead and mentor Senior Business Analysts to capture customer processes and desired outcomes
• Facilitate executive-level workshops and translate business requirements into prioritized outcomes
• Define customer needs, develop plans and recommendations to improve internal processes and efficiency
• Collaborate with Solution and Technical Architects to develop project implementation plans
• Oversee multiple implementations, ensuring alignment with customer strategy and organizational goals
• Lead sessions on requirements definition, product architecture, and workflow mapping
• Partner with Practice Capability Leads to improve capability offerings and delivery standards
• Support project managers in planning, risk mitigation, and execution of ServiceNow FSM solutions

Benefits

• Competitive salary with performance-based incentives
• Comprehensive medical, dental, and vision insurance
• Paid time off, holidays, and flexible work arrangements
• Professional development opportunities and continuous learning support
• Inclusive and collaborative work environment fostering career growth
• Support for employees with disabilities and commitment to workplace equity and diversity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees