ServiceNow Business Analyst

Chenega Corporation

6d•$94,000 - $130,000

About The Position

ServiceNow Business Analyst Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! SecuriGence, a wholly owned subsidiary of Chenega MIOS, is seeking a highly skilled ServiceNow Business Analyst to support the Federal Communications Commission (FCC) in modernizing and optimizing IT service delivery. The analyst will serve as the primary liaison between business stakeholders and the ServiceNow development team, ensuring that platform capabilities align with mission needs and deliver measurable value. This role requires expertise in IT Service Management, the ITIL v3/4 framework, and the ability to translate complex business processes into clear, automated ServiceNow workflows.

Requirements

Bachelor’s degree and 2+ years of relevant experience; OR
Associate and 4+ years of relevant experience; OR
High School and 5+ years of relevant experience
5+ years of Business Analysis experience, with at least 3 years specifically focused on the ServiceNow platform.
Must be a US Citizen
Background check with the ability to obtain Public Trust Clearance
Ability to conduct stakeholder interviews, workshops, and process discovery sessions.
Skill in eliciting, documenting, and validating business requirements.
Experience creating:
User stories & acceptance criteria (Agile)
Process maps and swim lane diagrams
Functional requirements documentation (FRD)
Strong understanding of ServiceNow platform architecture, data models, and core capabilities.
Proficiency in ITSM processes (Incident, Problem, Change, Request, Knowledge).
Understanding of ServiceNow workflows, business rules, UI policies, and forms.
Excellent written and verbal communication skills.
Ability to serve as a bridge between business stakeholders and technical teams.
Experience creating presentations, demos, and training material.
Strong facilitation skills, especially during requirements sessions and UAT.

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) in ITSM or CSM
ITIL v3/4 Foundation

Responsibilities

Lead collaborative workshops with FCC stakeholders to capture business needs and translate them into ServiceNow-aligned solutions.
Redesign legacy manual processes into streamlined, ITIL-aligned digital workflows.
Own and manage the full requirements lifecycle using Agile/Scrum methodology.
Develop detailed Functional Requirements Documents (FRDs), user stories, acceptance criteria, process maps, and workflow diagrams.
Perform “as‑is” and “to‑be” analysis to identify opportunities for standardization and automation.
Collaborate with Product Owners and developers to prioritize the ServiceNow backlog based on business value, technical dependencies, and platform roadmap alignment.
Support release planning and sprint refinement activities.
Lead User Acceptance Testing (UAT), including script development, tester coordination, and validation of the Definition of Done.
Ensure configurations are fully documented for continuity of operations.
Partner with program managers, product owners, and technical teams to ensure ServiceNow capabilities support business and mission outcomes.
Prepare and deliver presentations, demos, and end‑user training as needed.
Document configurations and maintain detailed operating procedures for continuity of operations.
Other duties as assigned.