ServiceNow Asset Management

Velocity Staff•Kansas City, KS

11d

About The Position

Velocity Staff is working with our client who is looking to hire, on a full time, permanent basis, an End User Specialist with strong ServiceNow IT Asset Management expertise. Service Now Asset Management Module Specialist would sit in the Asset Mgmt team. The right candidate would possess solid, progressive experience in IT Asset Management and strong knowledge of the components in Service Now to configure and manage and run those pieces in Service Now. Responsibilities Job Duties and Responsibilities: Maintain IT software and hardware asset tracking data in ServiceNow Design; implement and manage asset, vulnerability, and Discovery integrations with other systems Develop, document, implement, maintain, and support asset and Discovery governance policies, processes, procedures, and standards Support the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data Reconcile the CMDB data when exceptions are noted, by working with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI are up to date Develop scripts, workflows, and flows on the ServiceNow platform to automate tasks and integrations for the security and cybersecurity teams Provide software configuration and customization including, but not limited to, screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations Additionally: Perform day-to-day support and maintenance of workflows in conjunction with the ServiceNow admin team Perform data analysis to identify data inaccuracies utilizing tools to drive data stabilization in the AMDB Review, analyze, and design solutions for the Service Catalog Develop and implement hardware and software asset management processes and procedures Define standards and ensure guidelines and controls are maintained The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Requirements

5 to 8 years of IT asset management or relatable IT experience that includes 3+ years of experience in IT Asset Management and Configuration Management using ServiceNow modules
2+ years of hands-on experience designing, implementing, and maintaining ServiceNow with a focus on IT Asset Management
3+ year experience managing leased assets
Strong knowledge of ServiceNow CMDB and Discovery needed
Experience developing, documenting, and implementing Asset Management and Configuration Management processes, policies, controls, and procedures
Expert knowledge of ITAM standards
Expert skills in Microsoft Excel
Significant experience utilizing and managing ServiceNow Asset Management modules
Excellent skills in problem-solving
Excellent skills in customer service
Able to consider and support both strategic and practical implications for proposed course of action
Able to communicate clearly and effectively, both verbally and in writing
Able to interact positively and work effectively with others (interpersonal skills)
Able to organize time, energy, and resources effectively to achieve goals (organizational skills)
Able to present a positive, energetic, and patient mentoring style

Nice To Haves

ITIL Certification
ITAM, CITAM, CHAMP industry certifications preferred

Responsibilities

Maintain IT software and hardware asset tracking data in ServiceNow
Design; implement and manage asset, vulnerability, and Discovery integrations with other systems
Develop, document, implement, maintain, and support asset and Discovery governance policies, processes, procedures, and standards
Support the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
Reconcile the CMDB data when exceptions are noted, by working with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI are up to date
Develop scripts, workflows, and flows on the ServiceNow platform to automate tasks and integrations for the security and cybersecurity teams
Provide software configuration and customization including, but not limited to, screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations
Perform day-to-day support and maintenance of workflows in conjunction with the ServiceNow admin team
Perform data analysis to identify data inaccuracies utilizing tools to drive data stabilization in the AMDB
Review, analyze, and design solutions for the Service Catalog
Develop and implement hardware and software asset management processes and procedures
Define standards and ensure guidelines and controls are maintained