ServiceNow Architect (Contract-to-Hire)

head-huntress.com•Chandler, AZ

1d•Remote

About The Position

Head-huntress.com has an opportunity for a ServiceNow Architect supporting a reputable client in Chandler, AZ. This is a remote-first, contract-to-hire role where you’ll lead architecture and delivery of complex ServiceNow implementations across multiple modules. Client name is confidential and will be shared later in the process.

Requirements

5+ years hands-on ServiceNow design/implementation experience, including 3+ years in a lead/architect role.
ServiceNow Certified System Administrator (CSA) — required.
Proven expertise across ITSM, ITOM, ITBM, HRSD, CMDB (and related platform capabilities).
Strong knowledge of ServiceNow best practices, platform architecture, and scalable design patterns.
Deep understanding of CSDM and how to align implementations for long-term platform health.
Strong integration experience: REST, SOAP, OAuth2, JWT, MID Server.
Strong scripting ability: JavaScript, Glide API, Business Rules (and related platform development).
Experience with update sets, version control, deployment processes, and governance frameworks.
Strong ITIL knowledge and practical mapping of Incident, Problem, Change, Configuration Management to ServiceNow.
Experience with Agile and large-scale implementations.

Nice To Haves

ITOM depth: Discovery, Orchestration, Event Management.
Experience with DevOps / CI/CD for ServiceNow.
Familiarity with automation tools/frameworks to drive operational efficiency.
Certifications preferred: CAD and/or CTA.

Responsibilities

Architect end-to-end solutions across ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB and other applications.
Define the architectural roadmap by collaborating with business stakeholders, project managers, and technical teams.
Oversee configuration and customization using best practices to ensure scalability and maintainability.
Design integrations between ServiceNow and third-party systems (e.g., LDAP/Active Directory, SAP, AWS, Azure, Salesforce, custom APIs) using REST/SOAP, OAuth2, JWT, MID Server.
Provide technical leadership and mentorship to developers; enforce consistent engineering standards.
Optimize platform performance and usability by reviewing data models, workflows, and integrations.
Establish governance and security controls (data integrity, access controls, configuration management, compliance).
Act as a trusted SME for stakeholders on platform capabilities, process automation, and architecture decisions.
Create documentation (solution designs, workflows, implementation guides; architecture diagrams as needed).
Lead upgrades and enhancements (patching, release alignment, minimizing operational impact).