ServiceNow AI/Automation Developer

General Dynamics Information Technology

3d•Hybrid

About The Position

We are seeking an innovative ServiceNow Developer to join our corporate Alliance team. You will develop and implement cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/NowAssist capabilities for large-scale government infrastructure. This is a hands-on role for developer who think beyond standard implementations and deliver breakthrough solutions under tight timelines. ServiceNow Development & Architecture Design and develop advanced ServiceNow configurations across ITSM, ITM, CSM, and CMDB modules Build custom applications and integrations that extend platform capabilities Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support Develop Strategy Management solutions for federal IT modernization roadmaps Create reusable components and platform frameworks to accelerate future implementations CMDB & IT Asset Management Design comprehensive Configuration Management Databases with healthcare-specific CI relationships Implement IT asset discovery, tracking, and dependency mapping for complex federal environments Build CMDB integration pipelines connecting legacy systems to ServiceNow Establish data governance and CI lifecycle management processes Optimize asset intelligence for compliance reporting (FedRAMP, DoD Impact Levels) Healthcare Service Management Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems Implement SLA management for healthcare SLAs with escalation and reporting Create dashboards and KPIs for healthcare IT operational metrics Performance & Optimization Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes) Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls Implement caching strategies and query optimization for enterprise deployments Conduct platform audits and remediation of technical debt Innovation & Problem-Solving Think beyond standard implementations, bring creative solutions to complex requirements Evaluate emerging ServiceNow capabilities and propose innovative applications Prototype solutions quickly and iterate based on user feedback Champion best practices and mentor junior developers on advanced techniques Technical Documentation & Knowledge Transfer Create comprehensive technical documentation for custom development Develop runbooks and operational procedures for support teams Conduct knowledge transfer sessions with client teams and federal IT staff

Requirements

5+ years of ServiceNow development experience (certified ServiceNow Developer preferred)
Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
Deep experience with JavaScript, GlideScript, and ServiceNow APIs
Experience with integration platforms (REST/SOAP APIs, middleware solutions)
Track record of successful large-scale ServiceNow implementations
Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
Database design and optimization for enterprise scale
Integration architecture and API development
SQL proficiency for direct database queries and optimization
Understanding of IT operations, service management, and healthcare IT domains
Fast-moving, results-oriented mindset—delivers quality solutions quickly
Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
Strong problem-solver who handles ambiguity and complexity
Excellent communication skills for cross-functional federal teams
Proactive learner committed to staying current with ServiceNow releases and industry trends
Must be able to obtain and maintain a Top Secret clearance.
Due to the need for a Top Secret clearance, US Citizenship required

Nice To Haves

certified ServiceNow Developer preferred

Responsibilities

Design and develop advanced ServiceNow configurations across ITSM, ITM, CSM, and CMDB modules
Build custom applications and integrations that extend platform capabilities
Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
Develop Strategy Management solutions for federal IT modernization roadmaps
Create reusable components and platform frameworks to accelerate future implementations
Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
Build CMDB integration pipelines connecting legacy systems to ServiceNow
Establish data governance and CI lifecycle management processes
Optimize asset intelligence for compliance reporting (FedRAMP, DoD Impact Levels)
Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
Implement SLA management for healthcare SLAs with escalation and reporting
Create dashboards and KPIs for healthcare IT operational metrics
Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
Implement caching strategies and query optimization for enterprise deployments
Conduct platform audits and remediation of technical debt
Think beyond standard implementations, bring creative solutions to complex requirements
Evaluate emerging ServiceNow capabilities and propose innovative applications
Prototype solutions quickly and iterate based on user feedback
Champion best practices and mentor junior developers on advanced techniques
Create comprehensive technical documentation for custom development
Develop runbooks and operational procedures for support teams
Conduct knowledge transfer sessions with client teams and federal IT staff