ServiceNow Administrator / Developer - Active TS/SCI Clearance

Riptide Technology • Springfield, VA

4d • $195,000 - $220,000 • Onsite

About The Position

Riptide Technology is hiring a ServiceNow Administrator / Developer - active TS/SCI clearance . This position will be based in Springfield, VA and the position is required to be onsite. This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph. The ServiceNow Administrator/Developer will perform configuration, development, support, and maintenance of the SNOW instances.

Requirements

• Shall have 5 years of direct experience with the ServiceNow platform as an administrator/developer.
• Shall possess proficiency in gathering requirements, database design schemas, and data modeling.
• Shall possess ServiceNow Certified Systems Administrator Certification.
• Shall have experience customizing or developing reports from data residing in relational databases.
• Shall have experience customizing or developing dashboards and charts from data source(s).
• Shall be familiar with Web technologies such as JavaScript, HTML, XML, and CSS.
• Shall have excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
• Shall be familiar with the NOW platform's APIs and Integrations.
• Shall possess a strong knowledge of and experience in ServiceNow core architecture and applications to include Incident, Problem, Change, Portal, Asset, Configuration Management (CMDB), Knowledge Management, Mid-Server, Integrations, LDAP, Flow Designer, and SSO.
• Shall possess a strong understanding of IT Service Management (ITSM) and common service level agreements (SLA) measurements.
• Shall possess proven experience training users on customizations and processes.
• Shall have proven experience with process and solution integration, workflow, design/configuration, and reporting.
• CSWF: Specialty Area Framework Category: Securely Provision; Proficiency Level: Intermediate.
• Education: Bachelor’s degree from an accredited University; or and/or Certification: One or more SNOW certifications, such as Certified Systems Administrator, Certified Applications Specialist, Certified Application Developer.
• This position will require an active DoD Top Secret with SCI eligibility.
• The position will require the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
• U.S. Citizenship

Nice To Haves

• 8 years of direct experience with the ServiceNow platform as an administrator/developer.
• Advanced ServiceNow certifications.
• Experience with Agile software development
• ITILv4 Intermediate certification(s).
• Proficiency with Microsoft Office Suite and SharePoint.

Responsibilities

• Effectively collaborate with stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment.
• Automate workflows through Service Catalogs and create key ITIL service operations and management processes to include but not limited to Request, Incident, Problem, Configuration, Change, Knowledge, and Asset Management.
• Design, develop, and build custom applications and provide support to end-users of the Information Technology Service/Operation Management (ITS/OM) solutions.

Benefits

• 401(k) company contribution equivalent to 10% of employee's salary, immediately 100% vested, no matching required.
• 100% company paid dental, vision, life, AD&D, and disability insurance.
• Employer-provider health insurance, employee and family coverage, 85% company paid.
• 6 weeks annual paid time off for holidays, vacation, and sick leave.
• 12 weeks paid family leave, 2-5 days bereavement leave, and 2 weeks Military Reserve Duty differential pay provided for qualifying events.
• Opportunities for annual performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level