Service Writer (27109)

KEITH TITUS CORP GROUP•Town of Brutus, NY

10d•$20 - $25•Onsite

About The Position

The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.

Requirements

Must be able to pass a post-hire drug screen, background check and employment verification

Responsibilities

Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate
Invoice customers at time of closing order>confirm price table accuracy/customer billing information
Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.
Compiles repair details in Transman for onsite units and road service trucks.
Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
Develops estimates and communicate immediately 10% variance
Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.
Adept and proficient with all shop related operating procedures, processes and workflows
Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)
Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
Knowledgeable and supports Safety, ELD & CSA communications with Drivers

Benefits

Meritain Aetna (offer 2 plans)
Company Sponsored HRA card (Health Reimbursement)
Dental Insurance
Vision Insurance (offer two plans, VSP or EyeMed)
Pet Insurance / Pet Discount Plan
Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)
Company Paid Group Life Insurance
EAP- Employee Assistance Program
Profit Share Program
401K and 401K Company Match
PTO (Paid Time off)
6 - Paid Holidays