Service Writer

Looking for a career where you can make an impact?•Sacramento, CA

3d•$20 - $26

About The Position

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

Requirements

Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

Nice To Haves

Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Able to accomplish monthly service goals and deadlines

Responsibilities

Verify warranty and service contract coverage, explaining provisions and exclusions to customers.
Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles.
Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database.
Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals.
Maintain comprehensive unit records of identified problems and planned corrective actions.
Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation.
Perform additional duties as assigned by management to align with dealership objectives.

Benefits

Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Privately owned and operated, with decisions made based on core values rather than corporate directives
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement