Service Writer

North Central International - Rochester•Rochester, MN

About The Position

North Central International is a full-service Navistar/International Truck dealer group with locations across Minnesota, Northern Iowa, and South Dakota. We offer truck sales and service, parts sales, and Idealease truck leasing/rentals. Our primary focus is to keep customers on the road by having an exceptional experience within our organizations. Please come join our team! Candidate will greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Requirements

High school diploma or GED required
Minimum 2 years of experience managing a team of technicians.
Working knowledge of truck shop operations; mechanical experience preferred.
Strong interpersonal communication skills with both internal teams and customers.
Proficiency with standard business software and ability to learn proprietary systems.

Nice To Haves

mechanical experience preferred.

Responsibilities

Manage diesel technicians, ensuring the right tech is on the right job every time
Schedule customer repairs so they can be completed efficiently
Communicate with customers in a friendly, professional manner regarding service needs, job status, and repairs.
Resolve escalated customer concerns or complaints in a timely and effective way.
Enter repair work information into the computer and update as needed
Cooperate with parts and sales departments to ensure a positive customer experience.
Serve as the liaison between the shop and sales, warranty, and parts departments.
Provide status updates, coordinate scheduling, and ensure alignment on customer and operational needs.
Make quick, informed decisions to address issues as they arise.
Maintain a calm, solutions-oriented approach during high-volume periods.
Must be a leader with the ability to work in a fast-paced environment.
Must be able to multi-task.
Must be computer literate with the ability to learn our business system.