Service Writer

VACUUM TRUCK RENTALS LLC•Lakeland, FL

9d•$20 - $30•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Service Writer to join our team in the Vacuum Truck & Equipment Rental industry. The Service Writer acts as the communication bridge between customers, rental operations, and the service department. This role is responsible for writing service orders, coordinating repairs and maintenance, tracking equipment status, and ensuring excellent customer service.

Requirements

High school diploma or equivalent required; associate’s degree or technical training preferred.
2+ years of experience in a service writer, service coordinator, or related role, preferably in the heavy equipment, trucking, or rental industry.
Knowledge of diesel engine and heavy equipment repair processes is highly preferred.
Strong computer skills; experience with service management software a plus.
Excellent communication, organizational, and multitasking skills.
Ability to read and interpret equipment manuals, service orders, and technical documents.
Customer service mindset with the ability to remain professional under pressure.
Self-Motivated with minimum supervision
Knowledge of Word & Excel programs

Nice To Haves

Experience with Vacall, Ledwell, Huber, IBAK, or similar brands.
Familiarity with DOT regulations and equipment compliance standards.
Bilingual (English/Spanish) is a plus.

Responsibilities

Serve as the primary point of contact for all service-related inquiries from internal teams and customers.
Open, maintain, and close work orders for rental and customer-owned vacuum trucks or equipment.
Schedule and coordinate preventive maintenance, repairs, and inspections.
Communicate effectively with service technicians, parts personnel, and management to ensure accurate and timely service completion.
Document all repair and maintenance activities with clear descriptions and cost breakdowns.
Monitor service progress and keep stakeholders informed of job status and expected completion times.
Ensure proper warranty documentation and submission for eligible equipment repairs.
Maintain accurate service records and help with data entry into fleet management systems (e.g., Trak Quip, Hapy Fox, TMT, RMI, or similar).
Assist with parts ordering and inventory tracking when needed.
Uphold safety and quality standards in all communications and processes.