SERVICE WRITER

Apis Services Inc • Reading, PA

25d

About The Position

A service writer greets customers, schedules appointments, creates work orders, and prepares estimates and invoices. They communicate with customers by answering the phone, calling with updates, taking payments, and road-testing vehicles with customers when needed, while also completing daily tie-outs. The role includes parts administration such as looking up and ordering parts, processing parts returns, and managing monthly parts invoices and statements, including fleet-related tasks in systems such as Auto Integrate, Element/Enterprise, SCFF, and Fleetio. Service writers coordinate with technicians by assisting with diagnostics and distributing work to techs, and they may perform light mechanical work during busy or short-staffed times. They may also respond to road calls or towing needs (including towing with a trailer), keep the parking lot organized, and maintain a Pennsylvania inspection and emissions license.

Requirements

• High School Diploma OR equivalent.
• Continuous learning through certifications, training, or self-directed projects is valued
• Knowledge of Garage Operations and Procedures.
• Current driver’s license, driver registration and a functional vehicle
• Has knowledge of each program
• Knowledge of Office software programs
• Individual must be able to meet physical requirements of the job:

Responsibilities

• Greet Customers and Schedule Appts.
• Create work orders.
• Make estimates & Invoices Call customers
• Answer the phone and Take payments
• Road test with customers if needed
• Daily tie outs
• Parts Invoices and Statements monthly
• Auto Integrate/ Element/Enterprise
• SCFF Fleet related task/ Fleetio
• Look up and order parts
• Parts returns
• Working with techs diagnosing
• On occasion light mechanical work if needed busy time/short handed
• Road calls or tow with trailer if needed
• Keep parking lot organized
• Distribute work to techs
• Maintain Pa. Inspection and Emissions License

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED