Service Writer

Great American RV Superstores • Defuniak Springs, FL

9d

About The Position

Founded in 1984 in Hammond, Louisiana, Great American RV SuperStores has grown into an RV sales and service industry leader. The dealership has been recognized with the RV Business Top 50 Dealers award seven times, making it the dealership of choice in every community it operates in. Great American RV is Continuing to Grow! Interested in being a part of the growth? Read below and Apply Today! So, who’s right for the job? The ideal candidate will have a positive attitude and genuinely care about customer service with a high level of commitment. This role is vital in ensuring customer satisfaction and maintaining the smooth operation of the service department, making it a cornerstone of the overall customer experience. Empathy is essential for this role. You will be responsible for building strong relationships with customers by effectively managing the delivery of products or services. Your communication skills must be clear, concise, and consistent, as you will serve as a liaison between the customer and their dream RV. Additionally, you will collaborate with the parts department and technicians to gather information on service and repair needs, as well as timelines, to share with the customer. It is important to ensure that the warranty department has all the necessary information to submit accurate details to the manufacturers. Ultimately, you will act as a quality control representative and be the primary point of contact for the customer.

Requirements

• High school diploma or equivalent; some post-secondary education or training in automotive technology is a plus.
• 1-2 years’ service writing in the automotive or RV industry preferred, but not required.
• Able to navigate a computer, the internet, and email.
• Proficiency with computer software related to automotive service management is highly preferred.
• Strong communication skills and the ability to manage multiple tasks smoothly are required.
• Must present a professional demeanor, be punctual, and be able to work weekends and holidays, if needed.
• Must be able to function in a fast-paced environment.

Benefits

• $41,600 + commisssion
• Employee referral program (earn up to $1500 per referral)
• Medical, Dental, Vision, 401k w/ match
• Opportunities for ongoing training and career growth
• Off Every Sunday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED