Service Writer (51223)

G.W. Van Keppel Company•North Little Rock, AR

9d•$25 - $25

About The Position

Essential Duties and Job Responsibilities: Completing Work Order Invoices including narrative and relevant charges Researching parts for service department work orders and confirming availability Preparing warranty documents including photographs and manufacturer-specific forms Contacting customers and advising them of their equipment condition and needed repairs Operating a forklift as necessary to retrieve and deliver parts to the warehouse Working safely by knowing and following established safety procedures Assisting the Service Manager in maintaining the premises including checking stock levels of consumable products and arranging new product delivery Working with manufacturers to provide technical information to Service Technicians Proofreading, correcting, clarifying, or finishing written or verbal service narratives provided by technicians Ordering and receiving in service parts as needed Communicating services and repairs performed to the customer in a professional manner Monitoring service technician’s time on work orders (may review and approve timesheets) Assisting Technicians in building maintenance as part of their post-work cleanup Assisting Rental Coordinator by checking equipment in and out when necessary Providing information on equipment onsite to sales personnel and rental coordinator Job Skills Competencies: Strong computer skills and typing efficiency Basic mechanical parts knowledge and troubleshooting skills Punctual, with excellent organizational and time management habits Clear oral and written communications skills Service-oriented mindset Assists team members when needed Self-starter and motivated to complete the job right, the first time Accomplishes tasks efficiently without compromising service quality or integrity Physical Requirements: Must be able to lift parts and pallets weighing up to 75 pounds This position requires alternating moments of sitting, standing, twisting, squatting, bending, stooping, kneeling, reaching, pushing, lifting heavy items overhead and pulling on a daily basis Ability to safety operate a forklift Must be able to work indoors or outdoors under a variety of temperatures and weather conditions

Requirements

Strong computer skills and typing efficiency
Basic mechanical parts knowledge and troubleshooting skills
Punctual, with excellent organizational and time management habits
Clear oral and written communications skills
Service-oriented mindset
Assists team members when needed
Self-starter and motivated to complete the job right, the first time
Accomplishes tasks efficiently without compromising service quality or integrity
Must be able to lift parts and pallets weighing up to 75 pounds
This position requires alternating moments of sitting, standing, twisting, squatting, bending, stooping, kneeling, reaching, pushing, lifting heavy items overhead and pulling on a daily basis
Ability to safety operate a forklift
Must be able to work indoors or outdoors under a variety of temperatures and weather conditions
High School Diploma or GED
Forklift Certification required
Valid U.S. Driver’s License
Ability to pass a background check and drug screen
2 years of computer/keyboarding experience required
2+ years of customer service experience required
Ability to work overtime and weekends as needed

Nice To Haves

2 years of experience writing motorized vehicle service orders preferred
1 year clerical/administrative experience preferred

Responsibilities

Completing Work Order Invoices including narrative and relevant charges
Researching parts for service department work orders and confirming availability
Preparing warranty documents including photographs and manufacturer-specific forms
Contacting customers and advising them of their equipment condition and needed repairs
Operating a forklift as necessary to retrieve and deliver parts to the warehouse
Working safely by knowing and following established safety procedures
Assisting the Service Manager in maintaining the premises including checking stock levels of consumable products and arranging new product delivery
Working with manufacturers to provide technical information to Service Technicians
Proofreading, correcting, clarifying, or finishing written or verbal service narratives provided by technicians
Ordering and receiving in service parts as needed
Communicating services and repairs performed to the customer in a professional manner
Monitoring service technician’s time on work orders (may review and approve timesheets)
Assisting Technicians in building maintenance as part of their post-work cleanup
Assisting Rental Coordinator by checking equipment in and out when necessary
Providing information on equipment onsite to sales personnel and rental coordinator