SERVICE WRITER

Chaparral Motorsports•San Bernardino, CA

9d•$17 - $50•Onsite

About The Position

The Service Advisor acts as the liaison between our customers and service technicians. The service advisors will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions.

Requirements

Ability to read write and interpret documents.
Ability to write routine reports and correspondence.
Ability to communicate effectively with customers.
Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written and oral form.
The employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Welcome customers as they enter the service department.
Acknowledge the issue they may be having or the maintenance they have scheduled. Confirm with the customer what services will be done and when they should expect to pick up their machine.
Perform a full walk around with customer before they leave. Point out areas you suggest should be looked into and how you would be able to help them with any issues you may see.
Collect all information from bike: VIN, Miles, Lic Number, Key
Write up RO and enter all information
Run VIN for any open recalls
Request parts from parts department
Communicate with parts department and technicians regarding parts order status, parts delivery, if customer is waiting or dropping off.
Follow up with RO when parts are sold or special ordered.
Communicate with technician when machine needs to be completed.
Double check technicians work to ensure all work has been performed.
Call customer when all services are performed, and schedule pick up time.
Collect notes from technicians and customers and close out RO.
Answer phones greet customer and thank for their call.
Help customer with their needs and work to understand exactly what the customer is looking to achieve.
Contact customers and update on the status of their service
Contact manufacturers about warranty issues
Contact new sales customers and explain importance of servicing their machines.
Shop cleaning and trash disposal
Pushing and cleaning of bikes
Testing and monitoring batteries
Pick up and deliver customers bikes as needed
Parts look up and basic knowledge