Service Writer

Aston Carter•Modesto, CA

9d•$25 - $30•Onsite

About The Position

Job Summary We are seeking a detail-oriented and customer-focused Service Writer to serve as the primary point of contact between our customers and our service team. This role supports the repair and maintenance of fire trucks and emergency vehicles and plays a critical role in ensuring accurate quoting, clear communication, and timely billing. The ideal candidate has prior experience as a service writer or service advisor in an automotive, heavy truck, diesel, or equipment repair environment and is comfortable working with technical information while delivering excellent customer service. Key Responsibilities Serve as the main contact for customers via phone and email regarding service and repair work Receive repair requests, gather necessary information, and create job estimates and quotes Coordinate closely with the Service Foreman and technicians to understand repair scope, labor, and parts requirements Explain repair recommendations, timelines, and pricing clearly and professionally to customers Prepare, review, and finalize work orders and invoices upon job completion Handle billing questions and resolve customer inquiries related to invoices and charges Maintain accurate service records, customer communication logs, and documentation Provide ongoing updates to customers throughout the repair process Support scheduling and workflow coordination as needed Qualifications & Experience Prior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferred Basic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required) Strong customer service and communication skills Comfortable working with estimates, invoices, and billing documentation Proficient with computer systems; experience with service or work order software preferred Detail-oriented with strong organizational skills Ability to work collaboratively with technicians and leadership

Requirements

Prior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferred
Basic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required)
Strong customer service and communication skills
Comfortable working with estimates, invoices, and billing documentation
Proficient with computer systems; experience with service or work order software preferred
Detail-oriented with strong organizational skills
Ability to work collaboratively with technicians and leadership

Responsibilities

Serve as the main contact for customers via phone and email regarding service and repair work
Receive repair requests, gather necessary information, and create job estimates and quotes
Coordinate closely with the Service Foreman and technicians to understand repair scope, labor, and parts requirements
Explain repair recommendations, timelines, and pricing clearly and professionally to customers
Prepare, review, and finalize work orders and invoices upon job completion
Handle billing questions and resolve customer inquiries related to invoices and charges
Maintain accurate service records, customer communication logs, and documentation
Provide ongoing updates to customers throughout the repair process
Support scheduling and workflow coordination as needed