Service Writer

The Blue Collar Recruiter • Farmingdale, NY

5d • $60,000 - $75,000 • Onsite

About The Position

Be the vital bridge between our loyal customers and expert technicians in this dynamic, customer-facing position. You'll: Serve as the primary liaison, building strong relationships from drop-off to pickup Create clear, detailed service estimates based on the General Foreman's assessment and explain recommendations confidently Keep customers informed with proactive follow-ups and status updates Oversee the full repair process: accurate work orders, parts/labor billing, documentation from technician sheets, and seamless completion

Requirements

• Experience as a Service Writer, Advisor, or similar in heavy equipment, truck repair, or dealership settings
• Professional attitude with outstanding communication and customer service skills
• Detail-oriented, deadline-driven, and energized by fast-paced environments
• Solid typing/writing abilities for estimates and records
• Shop equipment knowledge (required)

Nice To Haves

• Electrical/hydraulic systems or QuickBooks

Responsibilities

• Serve as the primary liaison, building strong relationships from drop-off to pickup
• Create clear, detailed service estimates based on the General Foreman's assessment and explain recommendations confidently
• Keep customers informed with proactive follow-ups and status updates
• Oversee the full repair process: accurate work orders, parts/labor billing, documentation from technician sheets, and seamless completion

Benefits

• Health insurance after 60 days
• Hands-on training + manufacturer programs (Elgin, Vactor, etc.)
• ~12 paid holidays
• 401(k) after 1 year with safe harbor match (100% on first 3%, 50% on next 2%)
• Profit sharing eligibility after 1 year
• 2 weeks vacation + 5 sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed