Service Writer

Paul Thigpen CDJR of Waynesboro • Waynesboro, GA

17d • Onsite

About The Position

Service Writer / Service Advisor We’re looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!

Requirements

• Proven automotive service advisor or writer experience required
• Excellent customer service, communication, and organizational skills
• Ability to multitask and perform effectively in a fast-paced environment
• High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred
• Proficient in computer systems and service management software
• Detail-oriented with strong time-management skills
• Valid driver’s license with a clean driving record

Responsibilities

• Greet customers and assess their vehicle service and repair needs
• Communicate clearly and professionally about repair recommendations, costs, and timelines
• Build and maintain lasting relationships with customers to drive satisfaction and retention
• Coordinate repair orders between customers, technicians, and the parts department
• Monitor repair progress and provide frequent updates to customers
• Ensure proper documentation and adherence to dealership and manufacturer standards
• Maintain the company’s reputation for integrity, professionalism, and quality service
• Support dealership profitability by maximizing sales opportunities and executing promotions
• Oversee technician efficiency, job completion times, and quality control standards
• Participate in the continuous improvement of service department procedures and operations

Benefits

• Competitive Pay Plan – Salary plus bonus and commission opportunities
• Career Growth – Ongoing training and advancement from within
• Positive, Professional Environment – Supportive team focused on customer satisfaction
• Company-Provided Training – Continuous education and skill development
• Fast-Paced, Rewarding Workplace – Every day brings new challenges and opportunities
• Comprehensive Benefits – Health, Dental, and Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED