Service Writer

N C Machinery Co.•Tukwila, WA

17h•$28 - $35

About The Position

Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations. It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians. Attention to detail with accuracy is essential for this role. Creating and keeping customer relationships using positive and professional communication is necessary.

Requirements

Very simple mechanical knowledge or understanding of the industry is desired.
Must be able to demonstrate a disciplined ability to work with limited supervision.
The ideal candidate will have excellent verbal and written communication skills.
The ideal candidate must be self-motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily.
Repetitive typing tasks, copy+paste
Folders: Saving, Filing, Renaming, opening & closing documents
Edit a PDF
Create a Word doc, Excel Sheet, & use Outlook
work off of 2 monitors
ability to learn new programs and CAT specific software

Responsibilities

Manage work orders
Create work orders using data given by customer or supervisor
Approve technician’s service notes
Attach reports and inspection results
Approve and reject timecards
Follow a contract and quote by dollar amount and verbiage
Handle computer-made invoicing
Email all supporting documents to the customer
Occasionally schedule technicians
Creating and keeping customer relationships using positive and professional communication