Service Writer

FleetPride•Pacific, WA

15h•Onsite

About The Position

The Service Writer at FleetPride is responsible for communicating estimates, scheduling, and work details to customers, requiring a firm mechanical understanding of trucks and trailers. This role involves providing administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents, and processing customer accounts. Administrative duties may be assigned in accordance with individual branch office procedures. The position also entails supporting Service Managers and Technicians, preparing invoices and repair orders, managing customer accounts and payments, maintaining various filing and database systems, estimating and scheduling repairs, coordinating road calls, controlling costs, issuing purchase orders, performing general office duties, and managing cash.

Requirements

High school diploma
Firm mechanical understanding of trucks and trailers
Average PC skills
G-Suite, Excel, word preferred
Ability to communicate the work performed in a knowledgeable and detailed manner
Strong written and verbal communication
Proven customer service ability
Ability to sell FleetPride products and Services

Responsibilities

Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
Support Service Manager and Technicians with daily needs.
Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
Determine the status of the customer account and any payment needs prior to scheduling the work.
Answer telephones, direct calls and take messages.
Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Estimate, schedule and invoice repairs in a knowledgeable manner.
Coordinate road call requirements.
Follow up to be sure work is performed in a timely manner.
Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
Open, sort, and distribute incoming correspondence, including faxes and email.
Responsible for cash drawer/petty cash.
Maintain a clean and organized office area.
Other duties assigned.