Service Writer

Tegra Corp • Hudson, NH

12d • Onsite

About The Position

Join our Bobcat of New Hampshire team! As part of the family that includes Bobcat of New Hampshire, Bobcat of Cape Cod, Bobcat of South Shore and our newest location Bobcat of Boston, we're looking for individuals who are passionate about our brand and are excited to be a part our growth. Are you interested in a career in the equipment industry? Do you value your weekends for rest and relaxation? Look no further! All of our Bobcat locations are closed on weekends. Don't miss out on being part of our dynamic team. Why Work Here We have had significant growth over the last 4 years! We've added 3 Massachusetts dealerships including Bobcat of Cape Cod, Bobcat of South Shore and Bobcat of Boston. Our leadership has created an amazing work environment for our employees!! Regular employee appreciation lunches are a thing and are also celebrated with our local first responders! Laughing, working hard, enjoying the people you work with is what makes a great company. Employees pay zero dollars out of their paycheck for employee health insurance! We also pay 50% of the cost for your dependent's health insurance. And, we pay the first $3,000/$6,000 of the deductible. We give you a 100% company match up to 4% on your 401(k) retirement plan contributions! That’s a dollar-for-dollar match! Need some time off to balance work and life? We've got you covered with generous PTO, paid holidays and floating holidays! More About Us We are the region’s premier source of compact landscape, construction and snow removal equipment. Our team owns the largest Bobcat dealers in Northern New England. We have one of the largest rental fleets in the region. We offer some of the newest and most advanced equipment including Bobcat's newest Garden Maintenance Equipment (GME).

Requirements

• 1-2 years of experience as a service writer in the equipment, construction or motor vehicle industry.
• Excellent customer service skills.
• Solid computer proficiency
• Strong written and verbal communication skills.
• Strong work ethic including being dependable and punctual.
• Strong computer proficiency and basic math skills.
• Ability to pass criminal background screening.
• Meet the physical demands including lifting 15 lbs., sitting, standing, talking, typing and related physical activities.

Responsibilities

• Greet customers and work to build a good customer relationship that creates confidence in the company’s products and services.
• Work with customers to determine service needs.
• Refer to service history and recommend additional needed service, where appropriate relating to maintenance work, parts and accessories, to ensure complete customer satisfaction.
• Schedule customers for specific drop off and pick up times.
• Accurately estimate and document all work and associated charges on the repair order.
• Confirm how costs will be covered – by customer, through warranty/extended warranty, or company policy.
• Issue repair order to service technician to get work order completed.
• Keep customer informed and updated on the repair status of their equipment, including parts on order and status of total cost of the repair.
• Once completed, verify that quality control audits have been done to ensure completion of the work according to the customer’s request.
• Review and explain repairs and associated costs with customers.
• Call the customer and arrange for pick up and payment of services.
• Close work orders in a timely manner.
• Handle minor customer concerns and complaints and work to provide positive resolution to satisfy the customer.
• Escalate more complex issues to a Service Supervisor for resolution.

Benefits

• Health Insurance (100% company paid premium for Employee, 50% for 2-Person and Family coverage)
• Health Reimbursement Account ($3,000/$6,000 toward deductible)
• Dental (75% company paid)
• Life and AD&D (100% company paid)
• Vision (100% employee paid)
• Voluntary Life
• 401(k) Retirement Plan with generous 100% match up to 4% of annual salary
• Paid Time Off (PTO) bank accrued weekly
• Paid Holidays and Floating Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed