Service Writer

Generac • Zeeland, MI

3d

About The Position

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. Our success is directly tied to our employees’ professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own. The Service Writer is responsible for working cross-functionally to develop customer proposals. This person owns the service repair proposal process from start to finish by guiding the customer through the repair process and offering the most effective solution to the problem. The inside sales representative should follow up on all active proposals promptly.

Requirements

• High School Diploma or GED
• 2 years' experience in customer facing environment

Nice To Haves

• Associates degree
• 3-4 years' in customer facing environment

Responsibilities

• Ensure all service repair proposals meet the minimum expected margins.
• Foster and maintain a professional relationship with the operations team, service supervisors, and technicians to ensure high customer service and communication when supporting recommendations.
• Ensure all sales follow-up activities occur within 2 business days of the initial proposal.
• Own the sales cycle process from recommendations on the dashboard to handoff to Service Operations. This includes the necessary follow-up with all stakeholders.
• As assigned by the Service Manager, capture upselling and cross-selling opportunities that include, but aren’t limited to the following, remote monitoring, rentals, load bank testing, fuel polishing, fluid sampling, or maintenance solutions.

Benefits

• This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid holidays, 2 paid floating holidays and 401(k) retirement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees