Service Writer - Heavy Duty Fleet Shop

TCI Transportation•Commerce, CA

5d•$22 - $25

About The Position

Heavy Truck Service Writer Position Available in Busy Fleet Shop Shift: Monday through Friday 7:00am to 3:30pm Saturday & Sunday Off Compensation $22-$25.00/HR + OT Plus Quarterly incentives We are a family-owned company doing business since 1978. We are dedicated and committed to safety, each other, and our customers. Our team is positive and passionate and come to work each day with a "Can Do" attitude. We strive to be creative problem solvers who bring innovative thinking in all our work. Being ethical, transparent, and accountable has helped shape our team and how we do business. We are looking for more people that match our core values to join our team.

Requirements

Must have prior experience as a service writer in a commercial transportation shop
Time Management is essential for this role.
A high level of business ethics and confidentiality.
Excellent interpersonal and customer-facing skills.
Strong communication skills, both written and verbal.
The flexibility and willingness to learn.
The ability to work as part of a team.
The ability to work accurately, with attention to detail.

Nice To Haves

Prefer typing skill of 50 to 60 WPM

Responsibilities

Taking service calls and handeling service call reports
Run weekly BIT/Opacity reports in Fusion of units upcoming/due/past due.
Create spreadsheets in MS Excel of unit locations and dates due for both BIT and Opacity
Utilize Fusion L/R contract to locate customer contact information for specific units, for use of notification of upcoming Preventative Maintenance
Notify customers by email and/or phone, to schedule clients to bring equipment in or set up on-site appointments.
Distribute work to assigned team/fleet-techs to perform on-site or in-house PM services.
Assist in daily yard checks, locate, and verify units on yard are current on BIT, PM, or Opacity services.
Review incoming work orders from services performed and update on fusion and/or notify client of any follow-up/major repairs needed.
Issue back-up data or records to clients, should they require back up for their files.
Schedule outside vendors to perform services outside our service range or hours.
Arrange a sub-unit with the Rental department for leased customer units that are brought in for service or repairs.
Open, process and scan all work orders for BIT’s, PM’s, Opacity’s, and follow-ups.