Service Writer

Ascendance Truck Centers•Allentown, PA

11d

About The Position

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We are interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers! Job Summary Ascendance is looking for a motivated, full-time Service Writer to work in our fast-paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. The successful team member is an excellent communicator with exceptional customer service skills and has at least two years of relevant work experience.

Requirements

Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
Ability to develop written estimates and quote bids and schedule jobs.
Ability to read instructions, work orders, and specifications.
Must have excellent verbal and written communication skills.
Ability to operate personal computer and business applications.
Strong problem solving skills.
Goal oriented, results focused.
A high school diploma or GED is required.
Additional training in heavy duty trucks required.
A minimum of one year experience as a Service Writer.
Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.

Responsibilities

This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
Obtain customer signature on the repair order and provide customer a copy of the repair order.
Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored.
Explain completed work and charges to the customer.
Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.