SERVICE WRITER- Lowell, AR

TRANSPORT REFRIGERATION INC • Lowell, AR

1d • Onsite

About The Position

Transport Refrigeration, Inc. is a trusted leader in fleet maintenance and refrigeration solutions. As a proud Thermo King partner, we stay at the forefront of industry technology—delivering reliable, high-quality service to our customers every day. We’re looking for a detail-oriented and customer-focused Service Writer to join our team in Lowell, AR. If you enjoy working in a fast-paced environment and being the go-to person for both customers and technicians, this could be a great fit. As a Service Writer, you’ll be the connection between our customers and service team—keeping everything running smoothly from start to finish.

Requirements

• High school diploma or equivalent
• Valid driver’s license
• Ability to pass a pre-employment drug screen and background check
• Previous experience in customer service, administrative support, or service writing
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable using Microsoft Office and learning new systems
• High attention to detail and accuracy
• Team player with a strong work ethic

Nice To Haves

• Automotive, diesel, or transportation industry experience preferred (not required)

Responsibilities

• Greet customers and gather service details
• Open and manage repair orders
• Schedule and coordinate service work
• Provide updates and communicate throughout the repair process
• Answer phones and assist customers with scheduling and questions
• Review completed work orders for accuracy (labor, parts, notes)
• Handle billing, invoices, and payments
• Balance cash drawer and process C.O.D. transactions
• Support payroll tracking and technician time sheets
• Assist the parts department as needed

Benefits

• Medical, Dental, and Vision Insurance (multiple plan options)
• HSA with employer contributions
• Employer-paid Life and Long-Term Disability Insurance
• 401(k) with company match (after 1 year)
• PTO accrual starting on Day 1
• Consistent Monday–Friday schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees