Service Writer

Brandt Tractor

About The Position

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER ? Brandt has an opportunity for an exceptional individual to join our Hastings team as a Service Administrator. This role is offered on a 12-month fixed-term contract, with the potential to transition into a permanent position, subject to performance and business requirement. About the role: This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced. Maintains Service Department filing and records. Updates customer profiles using equipment, hours, or other information from the customer work orders. May prepare Service Technician efficiency reports. May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up Other duties as assigned. About you: Knowledge of office procedures. Knowledge of workshop environment and assignment of technicians workflow and procedures. General understanding of mechanical/technical terms is preferred but not essential. Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions. Year 12 completion or relevant experience desirable. Ability to work under pressure and prioritise. A collaborative approach, adhering to company values. What we offer: Ongoing training and support A great work culture. Advancement Opportunities. Employee Assistance Program About us: Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW!

Requirements

Knowledge of office procedures.
Knowledge of workshop environment and assignment of technicians workflow and procedures.
Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to work under pressure and prioritise.
A collaborative approach, adhering to company values.

Nice To Haves

General understanding of mechanical/technical terms is preferred but not essential.
Year 12 completion or relevant experience desirable.

Responsibilities

Assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
Maintains Service Department filing and records.
Updates customer profiles using equipment, hours, or other information from the customer work orders.
May prepare Service Technician efficiency reports.
May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up
Other duties as assigned.