Service Writer - 2nd Shift

Lakeside International Trucks•Milwaukee, WI

3d•$60,000 - $65,000•Onsite

About The Position

Perform Service Department billing function and work closely with Service Department Personnel and Customers as a support person. This is a second shift position, the hours are Monday-Friday 3:30PM-Midnight. One working Saturday per quarter.

Requirements

A high school diploma or equivalent is preferred
A CDL License is required
Good math skills
Good verbal and written communication skills
Computer and keyboarding skills
Customer focused
Previous exposure to vehicle or machine repair terminology helpful
The ability to establish clear directions and sets definitive goals to ensure objectives are met
The ability to identify priorities and plan accordingly to meet deadlines
Ensuring that the highest value of service is delivered to satisfy customer requests to encourage customer loyalty
Effectively communicate information in a direct, concise, and unambiguous manner
Candidate presents a high level of attention to work and continually strives to improve quality of performance in self and others
Proven ability to address a variety of business issues that arise in a professional manner
The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances
Candidate possesses exceptional organizational, multi-tasking, and time management skills

Responsibilities

Maintain positive customer relations
Calling for authorizations of needed work
Assist in pre-printing final customer invoices and close RO’s when needed
Meet and exceed Sales and Profitability Objectives based on the Business Plan
Marketing of Service Dept.; Up-selling work from inspection sheets
Maintain Over-aged Warranty to $0 over 60 Days
Open repairs orders for customers by phone or at the service counter
Assist in obtaining 90% or greater direct time on paying jobs
Write accurate estimates for needed repair work and communicate effectively to the customer
Ensure detail accuracy for all repair orders
Achieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairs
Monitor lube account
Other duties as assigned by the Manager