Service Writer

The Larson Group (TLG Peterbilt) • Portage, IN

13h

About The Position

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

Requirements

• Should possess a High School Diploma.
• Please note this is a safety-sensitive position

Nice To Haves

• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

Responsibilities

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Benefits

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees