Service Writer

Generac•Stockton, CA

9d•$23 - $33

About The Position

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. JOB SUMMARY: The Inside Sales Representative is responsible for taking technician recommendations, gauging them for plausibility and following up in a timely manner. The inside sales representative is responsible for working cross-functionally to develop proposals for customers. This person owns the repair proposal process and guides the customer through the best options. The inside sales representative should follow up on all active proposals.

Requirements

High School Diploma or GED
2 years’ experience in customer facing environment
Excellent written and oral communication skills.
Effective presentation skills.
Strong problem-solving skills.
Ability to work independently.
Ability to make decisions in the best interest of the customer and the company.
Ability to multi-task and prioritize activities according to importance and urgency.
Ability to take initiative and work proactively.
Ability to react well under pressure.
Ability to perform and comprehend basic business and financial calculations.
Demonstrated accuracy and thoroughness.

Nice To Haves

Associate degree
3 - 4 years’ experience in a customer facing environment

Responsibilities

Drive sales in assigned territory through outbound efforts to engage, grow and retain customers
Manages sales process via calls, email, web chats to develop and grow relationships with customers to achieve channel sales goals and program goals
Assist customers with pricing and availability, order processing and order status
Resolves issues by working with the customer, territory sales team, and/or any pertinent internal departments
Acts as liaison between customers and service operations team
Delivers sales presentations and product updates to service sales team and senior sales manager
Providing customers with product details – features, benefits, competitive comparison
Assisting with the promotion of new product launches
Guiding customers to utilize tools available to confirm correct product
Continually driving engagement of our customers to all applicable resources and programs
Reviews resources and business-building tools available for our partners to assist in their success
Promotes channel programs and benefits of participating in these programs
Inform and educate on promotional opportunities available to customers to enhance relationship and continue to foster and grow sales