Service Writer (RV Service Advisor)

General Rv Center•West Palm Beach, FL

1d•$50,000 - $100,000

About The Position

Be the Face of Our Service Department! As a Service Advisor, you’ll be the go-to problem solver, trusted guide, and key player in creating exceptional customer experiences. Your role is vital to our success and future growth. General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry . We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching About General RV General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

Requirements

Previous customer service experience is required .
Ability to multitask and complete tasks in a timely and efficient manner.
Must be extremely detail oriented and organized.
Familiarity with MS Office Suite.
Valid driver’s license.

Nice To Haves

Experience with RV or Automotive Service Writing experience a plus .

Responsibilities

Schedule service appointments with customers in a timely and efficient manner.
Effectively communicate with customers to determine RV repair or maintenance that is required.
Submit repair orders, outlining an accurate and detailed description of the repairs and/or maintenance required.
Assist customers in recommending additional products and services that will enhance the overall use of their RV.
Ability to clearly explain technical issues to customers and how the issue can be repaired.
Other duties as assigned by management.