Service Writer - Medium Duty

Transwest Inc • Brighton, CO

3d • $26 - $30 • Onsite

About The Position

The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, mechanics and shop foreman are able to perform their duties with minimal interruptions. By coordinating with the customer, obtaining information, and creating an accurate Repair Order (RO), the Service Writer is the gateway to accurate and reliable service, must have high energy and be organized.

Requirements

• High School diploma or equivalent.
• Valid driver's license.
• Good standing MVR.
• Ability to obtain a CDL within 90 days of employment (diesel service department).
• Ability to multi-task.
• Detail oriented.
• Previous experience as a service writer or advisor required.
• Excellent verbal and communication skills.
• Ability to work any shift, including nights.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

Nice To Haves

• Knowledge of diesel engines, gas engines, drivetrain and suspension is a plus.
• Heavy and medium duty truck industry experience is a plus.

Responsibilities

• Listen to the customer description of the problems or service needed.
• Determine the type of service required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to Foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and Foreman during repairs.
• Work with the Foreman to ensure the repair is completed.
• Prepare and invoice Repair Order (RO).
• Contact the customer for pick up or delivery.
• Ensure that Secured Payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees