SERVICE WRITER - Material Handling (45367)

ARNOLD MACHINERY COMPANY • North Las Vegas, NV

2d • Onsite

About The Position

No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Writer helps Arnold to keep that standing. Essential Job Functions Acting as a liaison between the customer and dealership Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales Writing up, monitoring, reviewing, and assisting with job closing Greet walk-in customers and take customer calls Accurately determine if a machine warranty applies. Advise customers of warranty status before performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as a warranty Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries, and completion deadlines Works with the Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to the customer On jobs where written authorization is not obtained before dispatch of a mechanic, follow up with the Service Manager that the mechanic obtain the signature of the customer's representative before the start of the job Process time cards for technicians and maintain service reports Assist Parts Manager with ordering parts, maintaining inventory control, and restocking as required Fill in at the parts counter with customer orders when necessary to maintain a professional and timely response to parts inquiries Assist the Sales department with paperwork including financial documents, machine orders, etc. Non-essential Job Functions Assure that service personnel adhere to safety, housekeeping, and other company policies and procedures with the assistance of the Service Manager Compare the final invoice with the service proposal. Verify that work accomplished is to the customer's expectations Assist the Service Manager with the administration of the Service Department Keeps the Service Manager currently informed on all matters of managerial importance Assist the parts manager with the administration of the parts department Other Skills/Abilities Desired Candidate with an ambitious and proactive attitude, and strong work ethic Detail-oriented with an ability to solve problems with little direct supervision Proficiency with Microsoft Excel & Word Good mathematical proficiency Experience with the “Reflection” program helpful Physical Demands and Working Conditions: Ability to sit for extended periods Reaches to answer phones Read paperwork, files, and records on the computer Communicate by phone and in person Bends body to file various paperwork Walking and moving about on foot often through uneven terrain Hears well enough to receive communication by radio, phone, and in-person Bends body downward and forward by bending at knees or waist Remains in a standing position if required to perform various functions of the job

Requirements

• High School Diploma or equivalent
• Related experience could be a substitution for school requirements
• Candidate with an ambitious and proactive attitude, and strong work ethic
• Detail-oriented with an ability to solve problems with little direct supervision
• Proficiency with Microsoft Excel & Word
• Good mathematical proficiency
• Ability to sit for extended periods
• Reaches to answer phones
• Read paperwork, files, and records on the computer
• Communicate by phone and in person
• Bends body to file various paperwork
• Walking and moving about on foot often through uneven terrain
• Hears well enough to receive communication by radio, phone, and in-person
• Bends body downward and forward by bending at knees or waist
• Remains in a standing position if required to perform various functions of the job

Nice To Haves

• Experience with the “Reflection” program helpful

Responsibilities

• Acting as a liaison between the customer and dealership
• Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
• Writing up, monitoring, reviewing, and assisting with job closing
• Greet walk-in customers and take customer calls
• Accurately determine if a machine warranty applies.
• Advise customers of warranty status before performing any service.
• If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as a warranty
• Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries, and completion deadlines
• Works with the Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to the customer
• On jobs where written authorization is not obtained before dispatch of a mechanic, follow up with the Service Manager that the mechanic obtain the signature of the customer's representative before the start of the job
• Process time cards for technicians and maintain service reports
• Assist Parts Manager with ordering parts, maintaining inventory control, and restocking as required
• Fill in at the parts counter with customer orders when necessary to maintain a professional and timely response to parts inquiries
• Assist the Sales department with paperwork including financial documents, machine orders, etc.
• Assure that service personnel adhere to safety, housekeeping, and other company policies and procedures with the assistance of the Service Manager
• Compare the final invoice with the service proposal.
• Verify that work accomplished is to the customer's expectations
• Assist the Service Manager with the administration of the Service Department
• Keeps the Service Manager currently informed on all matters of managerial importance
• Assist the parts manager with the administration of the parts department

Benefits

• Paid Sick Leave
• Paid Vacation
• Paid Holiday
• The company currently pays 100% of the medical premium for associates and family
• Dental and Vision plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus programs
• Company Stock received to associates with 5+ years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED