Service Writer - Heavy Equipment (27677)

KEITH TITUS CORP GROUP•Morgantown, KY

38d•$20 - $25

About The Position

The Service Writer proactively and reactively coordinates the scheduling and performance of maintenance services in the KY Shop repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders; and ensures a safe, productive, and timely performance of services.

Requirements

1+-year experience as a Service Writer or related experience preferred
1+ – year experience specialized knowledge in the heavy-duty equipment field
1+ years’ experience in trucking industry
Mechanical/technical knowledge preferred
Ability to multi-task
Attention to detail
Self-motivated/team player
Software experience/computer technical expertise
Excellent verbal and written communication abilities
High School Diploma; associate degree preferred
Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies
Employees should take reasonable care of their health and safety no matter where they are or what they are doing.
Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.
Ability to lift to 45lbs.
Frequently exposed to fumes/airborne particles, moving mechanical parts and vibration.
Occasionally exposed to a variety of extreme conditions
Standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing entire shift.

Responsibilities

Coordinate with the Dispatch team, the Terminal Manager, and the KY Shop Manager to establish priorities and schedule appropriate repair services for the day/week.
Perform daily checks of offsite work in progress.
Schedule all offsite work for PMs, breakdowns, and DVIR (Driver Vehicle Inspection Report) report issues. This includes the following KTC terminals and accounts: KY IN KS UT account
Coordinate and follow-up with outside vendors on a regular basis regarding outstanding scheduled repairs.
Follow up and confirm that DVIR repairs occur within the following criteria: DOT violations – 24 hours Non-DOT violations – 5 business days
Review, modify, and finalize Standard Repair Orders accurately within 24 hours of completion.
Direct all questions to Foreman and Supervisor, as appropriate.
Prepare repair order invoices for customers at time of updating the repair order status to Closed. This includes confirming the price table accuracy and the customer billing information.
Answer incoming calls professionally and return all customer calls before the close of business each day.
Follow up with all customer inquiries within 24 hours.
Open, track, process, and follow up with warranty claims including any additional information/parts/pictures.
Enter credit card and EFS outside vendor repair orders daily.
Maintain established stock limits and specialty orders within/for the specified shop using the TMT application.
Enter repair details in the TMT application for onsite units and road service trucks.
Perform cycle counts to maintain inventory accuracy for the KY Shop.
Adept and proficient at TMT, TMW, and all required Microsoft Suite tools used.
Process and complete Vendor Repair Orders accurately 10 business days.
Knowledgeable and supportive of Safety, ELD/HOS, DOT, CSA to included communication with drivers.
Support Drivers requirements, as applicable (examples: provide printed permits or mail paperwork to ensure timely billing)
Regular Attendance & Punctuality.
Provides professional interface with Customers – representing KTC at all times.
Communicates with Dispatch, Financial Services & other depts. as necessary.
Understand driver operations and the workload completed within their daily functions.
Accessible 24/7.
Accessible for a weekly rotation of After-hour Breakdown Line.
Review and respond to emails in a timely manner.
KPI – Key Performance Indicator Planned versus unplanned repairs. PM (Preventative Maintenance) Compliance (performance to due date) DVIR Compliance (performance to open) Labor productivity = total output/total input

Benefits

Meritain (2 plan Options)
Company Sponsored HRA card (Health Reimbursement)
Dental
Vision
Pet Insurance options
Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)
Company Sponsored Group Life/ADD Insurance
EAP- Employee Assistance Program
Wellness Program
Profit Share (Upon Eligibility)
401K with company Match
PTO (Paid Time off)
6 - Paid Holidays