Service Writer- Customer Service Specialist
About The Position
Are you a go-getter who thrives on building relationships and giving exceptional customer service? Are you a person who enjoys making a lasting memory with people? Does knowing and exceeding a customer’s expectations excite you to go above and beyond for them? We’re looking for an energetic, upbeat, and persistent individual to join our team as a Service Writer. We believe that trucks drive our economy, and the owners and fleets that move America always need “best in class” service. We pride ourselves on being an established fourth generation International truck dealer who has served these needs for over 125 years and counting. Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership , is currently looking for a dynamic customer service writer to support our fast-paced and robust in-shop service team and customers. Position Overview: Service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services. HOURS: Tuesday- Saturday 7am-3:30pm.
Requirements
- A positive, energetic personality
- Strong communication and great people skills
- A self-starter who doesn’t back down from a challenge
- Must be computer literate.
- Must be detail-oriented and organized.
- You must be a people-person and have the necessary soft-skills to assist customers while creating a memorable and positive customer experience.
- Persistence and motivation to succeed in a competitive market
- Customer service skills that make everyone feel welcome and valued.
- Industry experience is helpful but not required —we’ll train the right person!
Responsibilities
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Confers with customers preparing work orders for needed repairs.
- Write a brief description of the customer concern for the repair order to help the technician locate the problem.
- Write up with a vehicle walk around utilizing dealer required technology.
- Fields customer complaints.
- Schedule service appointments.
- Obtain customer and vehicle data prior to arrival when possible.
- Obtains customer's signature on invoice; provides customer with a copy.
- Establishes customer's method of payment.
- Obtains credit approval, if necessary.
- Obtain customer payment at the time of unit completion and pickup.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day.
- Contacts customers regarding any updates or changes.
- Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas.
- Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up to date.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area clean.
Benefits
- Competitive hourly pay+ and bonuses.
- State of the art dealership facility and leadership that values people.
- Paid training for the right attitude and self-starter.
- A supportive, high-energy work environment.
- Health, dental, and vision benefits.
- 401(k) with company match.
- Paid vacation and holidays.
- Ongoing training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
