Customer Service Advisor / Writer
About The Position
Text SWAZ to 720-637-1216 to apply for this position! We're seeking a Customer Service Advisor for our Flagstaff, AZ location. This is a full-time position with possible overtime. The shift hours are 6am-2:30 & 12:30pm-9pm, 5 days a week. Position Objective: The Service Writer/Advisor is the liaison between customers and the repair technicians. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.
Requirements
- Heavy Truck, Diesel or Trailer Service Writing experience
- High school diploma or GED.
- Proficient Computer and Microsoft skills, to be able to write up customers needs and concerns in order to effectively communicate with shop foreman and technicians.
- Must be able to multi-task
- Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
- Applicants must pass background check and drug screen
- Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
Nice To Haves
- Mitchell Heavy-Duty Shop Management System Experience +A Plus+
Responsibilities
- Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner.
- Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)
- Prepare, open, maintain and close repair orders.
- Write up customers vehicle problems accurately and clearly on repair order.
- Refer to service history, inspect vehicle, and recommend additional services needed.
- Provide customer a complete and accurate written quote for repair to include repair time line.
- Obtain customer signature on WO.
- Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.
- Explain work and all charges to Customer
- Maintains high customer satisfaction standards
- Maintain follow-up program on service repairs done and additional items found in need of repair.
- Handle customer inquiries in person and on the phone
- Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
