Service Writer / Advisor

Open Road Auto Group•Union, NJ

15h

About The Position

Service Advisor Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards. Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver’s personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients.

Requirements

Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers frustrations
Technically knowledgeable, experienced, or trainable on product line
Outgoing and patient personality with good client relations ability
Professional appearance
Excellent communication capability
Strong organizational skills
1+ years of Service Advisor experience
Ability to supply CSI Reports and Productivity Reports

Nice To Haves

Technical certification a plus
Manufacturer certifications a plus
Proven track record

Responsibilities

Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs.
Record them along with current vehicle and client information on the repair order.
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Use a consultative approach to educate customers on services and products
Support center goals for service by generating: High sales of services, parts, and accessories.
Repeat new vehicle sales by providing a premium Aftersales experience for each client.
Refer to service history, inspect vehicle, and recommend service to clients.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Write and verify accurate repair orders and include supporting documentation.
Administer new and used vehicle warranty repairs in accordance with warranty specifications.
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
Perform a consultative vehicle delivery with client when work is completed.
Supervise cleaning and preparation of new and used vehicles.
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
Meet requirements of state and federal law for automobile repair and consumer protection.