Service Advisor/Writer
About The Position
BMW Service Advisor (Full‑Time) Turn your passion for the Ultimate Driving Machine® into an exceptional customer experience. We’re looking for a BMW Service Advisor who loves fast-paced days, clear communication, and helping guests keep their BMW performing at its best. If you thrive on trust, teamwork, and doing the right thing for the guest, we want to meet you. Pay Range $38,500 – $160,000+ (depending on performance) Why you’ll love this role Real earning potential: transparent pay plan tied to performance Brand prestige: represent BMW with factory training and certifications Team culture: supportive, high‑standards environment that celebrates wins What you’ll do Greet every guest with a smile and deliver a premium check‑in experience Write and manage repair orders with complete, accurate documentation Present maintenance & repair recommendations clearly and ethically; gain approvals Follow up on declined work to ensure safety and retention Own the service lane flow: appointments, walk‑ins, updates, and promise times Coordinate with warranty providers and keep guests informed at every step What you’ll bring Experience in a service advisor or customer‑facing automotive role (luxury or BMW a plus) Strong communication, active listening, and guest‑first problem solving Comfort with DMS/scheduling tools (CDK /Xtime or similar is a plus) Valid driver’s license and insurable driving record A positive, professional presence and a bias for action Benefits & Perks Medical, Dental, and Vision insurance Flexible Spending Plans (FSA) 401(k) Program with employer contributions Employee discounts on vehicles, service, and parts Ready to apply? Send your resume and a brief note about your proudest guest‑service win. We’ll be in touch to schedule a conversation. Equal Opportunity Employer. We celebrate diverse perspectives and are committed to a fair, inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Pay Defined: The Service Advisor position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.31, plus performance bonuses. The performance bonus may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. Why Work for Hansel Auto Group? We are looking to hire you not only for a job, but for a future! We're proud that we have a good number of employees who have been with us for 10, 20, 30 and even 40 years!! Because we are family owned, you will become a member of our family when you join us at Hansel Auto Group. See how Caring Drives Us at: https://www.youtube.com/watch?v=2O5JHo_fEHU QualificationsQualifications and Skills Dealership service writing experience is a huge plus!! Professional appearance Strong communication skills Able to sell/recommend service Valid California driver's license with a clean driving record Must be reliable and punctual Pass a drug test Pass a criminal background screening
Requirements
- Experience in a service advisor or customer‑facing automotive role (luxury or BMW a plus)
- Strong communication, active listening, and guest‑first problem solving
- Comfort with DMS/scheduling tools (CDK /Xtime or similar is a plus)
- Valid driver’s license and insurable driving record
- A positive, professional presence and a bias for action
- Valid California driver's license with a clean driving record
- Must be reliable and punctual
- Pass a drug test
- Pass a criminal background screening
Nice To Haves
- Dealership service writing experience is a huge plus!!
- Comfort with DMS/scheduling tools (CDK /Xtime or similar is a plus)
Responsibilities
- Greet every guest with a smile and deliver a premium check‑in experience
- Write and manage repair orders with complete, accurate documentation
- Present maintenance & repair recommendations clearly and ethically; gain approvals
- Follow up on declined work to ensure safety and retention
- Own the service lane flow: appointments, walk‑ins, updates, and promise times
- Coordinate with warranty providers and keep guests informed at every step
Benefits
- Medical, Dental, and Vision insurance
- Flexible Spending Plans (FSA)
- 401(k) Program with employer contributions
- Employee discounts on vehicles, service, and parts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
