Service Writer- CES

University of Richmond•Glen Burnie, MD

8d•$24 - $34

About The Position

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Writer - Customer Equipment Solutions (CES), you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information. What you'll do: Work Order Completions, such as opening and closing work orders with accurate information Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely Ensure that all tasks eligible for warranty are created and submitted for warranty Monitor warranty reporting to ensure that all claims are properly brought to closure Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency Handle equipment maintenance related issues with a high sense of urgency Keep Management informed of customer concerns Ensure all service-related invoices are properly coded within the correct General Ledger Other duties assigned as needed

Requirements

High School diploma or equivalent
Valid driver's license with acceptable driving record
1 – 2 years experience in a shop or service environment
Basic computer skills
Attention to detail
Ability to multi-task in a busy environment
High sense of urgency with respect to customer service
Superior customer service, teamwork and verbal/written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Responsibilities

Work Order Completions, such as opening and closing work orders with accurate information
Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
Ensure that all tasks eligible for warranty are created and submitted for warranty
Monitor warranty reporting to ensure that all claims are properly brought to closure
Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
Handle equipment maintenance related issues with a high sense of urgency
Keep Management informed of customer concerns
Ensure all service-related invoices are properly coded within the correct General Ledger
Other duties assigned as needed