Service Writer and Technician
About The Position
Mike’s Bikes is seeking both aspiring and experienced hands-on individuals to join our dynamic Tech Department as a Service Writer. This role is the Eyes, Heart, and mouthpiece of our tech department. Our Service Writers listen to customers concerns, problem solve potential causes, and efficiently organize the workflow for our technicians. Whether you're new to bike repair and eager to learn or a seasoned mechanic looking for a supportive and growth-oriented environment, we have a place for you. Passion, a positive attitude, and a desire to work with some of the best bikes in the industry are what we value most. Join our team that builds and repairs everything from cutting-edge race machines to essential daily transportation.
Requirements
- 1+ years of experience as a professional Bicycle Mechanic
- A quick learner with technical aptitude and great communication skills
- Detail-oriented with strong problem-solving abilities
- Comfortable working with your hands and using tools regularly
- Physically up for it! Lifting bikes and moving around the store is part of the gig
- Capable of standing for long periods and performing repetitive motions
- Motivated to succeed in a goal-oriented, fast-paced environment
- Flexible and available to work weekends
- Ability to read and comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English is required
- Effectively communicate, verbally and in writing, in English
- The ability to lift and/or move up to 30 pounds’ solo and up to 50 pounds’ shoulder to height repetitively throughout the day
- Vision may be corrected within normal range
Nice To Haves
- ability to also speak spanish is a plus
Responsibilities
- Take care of our customers by listening to their needs, checking over their bikes and scheduling their repair
- Understand the needs of our customers and proactively suggest products that will improve their riding experience
- Manage the workflow for all of our technicians
- Communicate with customers in person and via our digital system to provide repair updates
- Repair a wide range of bikes—from brand-new race machines to well-worn daily commuters
- Learn and follow safety procedures for tools, equipment, and cleaning materials
- Gaining the confidence of our customers by actively listening to their needs and addressing their concerns
Benefits
- Get paid to ride your bike!
- Starting pay is very competitive, plus bi-weekly bonus potential
- Medical and dental benefits for full-time employees
- Paid time off
- 401(k) plan with company matching
- Tools, training, and a team that’s as passionate about bikes as you are
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
