Service Writer / Advisor
About The Position
Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape' Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Service Writer to join their team. At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape' Team! As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude. This team member will work Monday - Friday 8:00am- 5:00pm.
Requirements
- Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
- Excellent customer relations and communication skills.
- Ability to perform at a high level in a fast-paced and team-oriented environment.
Nice To Haves
- Mechanical aptitude and experience with heavy trucks are plusses!
Responsibilities
- Ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible
- Oversee service and warranty work orders
- Assist in shop workflow
- Check-in equipment for repair
- Assist customers
Benefits
- Competitive pay based on your skills, training, and experience level.
- Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
- Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
- Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
- Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
- Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
- Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
- Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
