Service Verification Manager

GFL Environmental•Gainesville, FL

About The Position

The Service Verification Manager (SVM) is responsible for ensuring the timely completion of services and providing necessary reports and deliverables as required under the Service Agreement. The SVM will verify service delivery in real-time and through post-service reports using tools such as Vison, 3rd Eye, and Drive Cam. The SVM will coordinate with Dispatch and Supervisors to issue recovery assignments and inform the Field Operations Manager (FOM) of any deficiencies. The SVM ensures that all daily scheduled services are completed, and recovery of non-compliant services is carried out within strict contractual timeframes.

Requirements

Strong technical aptitude and operational background.
Ability to manage large amounts of data.
Effective communication skills with contract administrators.
Experience with service verification systems and tools (Vison, 3rd Eye, Drive Cam).
Proficiency in using GFL’s or similar routing software.
Ability to work collaboratively with local operational teams and supervisors.
Experience in developing and managing routing plans.
Strong understanding of logistics and routing.
Ability to analyze routing data and implement improvements.
Proficiency in logistics software and tools.
Strong problem-solving and analytical skills.

Nice To Haves

Waste Industry Experience
Experience in a similar role within the service industry.
Database Management
Strong problem-solving and analytical skills.
Ability to work under pressure and meet tight deadlines.
Leadership and team management experience.

Responsibilities

Verify service delivery in real-time and through post-service reports.
Utilize tools such as Vison, 3rd Eye, and Drive Cam for service verification.
Coordinate with Dispatch and Supervisors to issue recovery assignments.
Inform the Field Operations Manager (FOM) of any service deficiencies.
Confirm deficiencies are corrected and document.
Ensure all daily scheduled services are completed for the County Operation.
Manage and oversee service verification platforms.
Communicate effectively with contract administrators.
Utilize GFL’s routing software to establish and monitor routes, maximizing routing efficiencies.
Develop and implement efficient routing plans to optimize service delivery.
Monitor and adjust routes to ensure timely completion of services.
Coordinate logistics to support service operations and recovery assignments.
Analyze routing data to identify areas for improvement and implement solutions.
Collaborate with local operational teams to ensure seamless logistics and routing processes.