Service Training Specialist

Avtron Power Solutions, LLC • Cleveland, OH

2d • Onsite

About The Position

Avtron is seeking to hire a Service Training Specialist who can successfully implement effective Field Service and Technical Support training programs, design and be responsible for knowledge management and service documentation, and who has a desire for continuous improvement within the department’s development programs. The Service Training Specialist will work closely with Field Service management and the global training and development team to provide world-class training. Provides key improvements for internal Field Service processes with a focus on knowledge retention and expansion. This role requires strong communication skills, follow-up skills, organizational skills, and the ability to work across functions to address training and documentation needs. This position will work on site at the Valley View (Cleveland) Ohio office.

Requirements

• Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred.
• 2-4 years of relevant training or field service experience
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Team player who works well individually, as well as part of a team

Nice To Haves

• Experience developing training programs and knowledge management programs a plus
• Creative problem-solver with outstanding internal communication skills

Responsibilities

• Develop and deliver a Field Service training program that focuses on continuous education, foundational knowledge, and skill acquisition for our customer-facing Field Service technicians and Technical Support
• Manage, measure, and provide continuous improvement for the Field Service and Technical Support training program
• Collaborate with Global Training and Development to support training standardization and qualification processes within Field Service and Technical Support
• Collaborate cross-functionally to promote an internal focus on delivering world-class customer service by driving the completion of service documentation and ensuring Field Service is included in new product developments, ECNs, or other alerts that impact Field Service’s ability to efficiently commission or repair customer equipment
• Develop and maintain a knowledge management structure that provides Field Service and Technical Support personnel with offline access to knowledge articles, operator manuals, and various other documents as needed to effectively service installed equipment in remote locations
• Prioritize balance between data-driven and qualitative insights to monitor departmental competency
• Drive continuous improvement initiatives within the training and knowledge management programs to maximize customer service levels.
• Travel less than 50%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees