Service Technician, Carlton Scale

Carlton Industrial Solutions•Greenville, NC

5d•$24 - $25•Onsite

About The Position

As a Service Technician, you play a critical role in keeping our customers’ operations running safely, accurately, and efficiently. Many industrial businesses rely on weighing as a critical control point—and they trust our technicians to ensure their equipment performs correctly every time. This is a hands-on, field-based role for someone who enjoys problem-solving, working independently, and learning new technology while delivering outstanding customer service.

Requirements

High school diploma required; associate degree or technical training in electronics, industrial maintenance, or related field preferred
Mechanical aptitude with a solid understanding of electrical theory
Experience troubleshooting industrial, mechanical, or electromechanical equipment
Comfort working in different environments and customer locations daily
Strong written and verbal communication skills
Ability to document work clearly and accurately using digital tools (ERP, CRM, service dispatch systems)
Self-starter who can work independently while also contributing to a team
Willingness to obtain a CDL within six months of hire (company-supported)
Valid driver’s license and ability to meet DOT and customer requirements
Ability to pass background and drug screenings
Ability to travel up to 25% of the time, with occasional higher travel based on business needs
Ability to lift and move test weights and equipment (50–100 lbs. with team lifts)
Ability to work in industrial environments, including confined spaces, varying temperatures, and elevated work areas
Ability to use hand tools, power tools, and hydraulic equipment
Comfortable wearing PPE, including respirators, when required

Nice To Haves

Experience in weighing, metrology, construction sites, rigging, or industrial installations is a strong plus—but not required for the right candidate.

Responsibilities

Perform preventative maintenance, calibrations, repairs, and installations on industrial weighing equipment
Diagnose and troubleshoot mechanical, electrical, and electromechanical systems
Plan and execute service calls efficiently, ensuring work is completed safely and correctly
Communicate clearly with customers regarding findings, next steps, and service plans
Document all work accurately, including calibration data, service notes, timekeeping, and customer sign-offs
Support equipment installations independently and as part of a team
Maintain tools, inventory, and company equipment according to policy
Identify safety risks on job sites and proactively mitigate hazards
Collaborate with CIS service and sales teams to support customer relationships and identify opportunities for equipment upgrades or service improvements
Participate in an on-call rotation and work overtime as needed to meet customer demand
Follow all CIS safety policies and procedures, including use of the Hierarchy of Controls
Maintain professional appearance and conduct at all times
Ensure company vehicle is operated safely and maintained properly
Take ownership of work quality, accuracy, and customer satisfaction
Understand and apply the “Science of Weighing” and why precision, documentation, and compliance matter to our customers