Service Technician

Overhead Door•Hatfield, PA

19d

About The Position

Door Services Corporation is a business unit of Horton Automatics, an Overhead Door Corporation company. Door Services offers installation and maintenance of the doors manufactured by Horton Automatics (commercial sliders, optical turnstyles, revolving doors, swinging / folding doors, etc.) ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. We are looking for a successful candidate who will be responsible for troubleshooting door service calls and perform repairs along with scheduled maintenance on equipment based on customers demand. Successful Technician will promote our service and products in a professional manner and provide customer satisfaction when taking care of the customer. This role will support the Keystone Automatic Door service areas.

Responsibilities

Assist and perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
Learn to diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
Work with dispatch team to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
Understand the safe use of equipment and tools in compliance with OSHA standards.
Completes work orders on computer-based documents according to established procedures
Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
Travel throughout coverage area during workday.
Drive safely and efficiently from point to point in service area.
Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and in the office.
Performs work in a variety of customer environments including exposure to elements and in-climate weather.