Service Technician, Carlton Scale

Carlton Industrial Solutions•Richmond, VA

4d•$24 - $26

About The Position

The Service Technician role is critical in how value is delivered to our Industrial customers who rely upon weighing as a critical control point in their businesses and operations. Our customers trust this position to perform preventative maintenance services, calibrations, service and repairs, and installations on industrial weighing equipment. This provides critical value to our customers and enables them to support their safety, compliance, quality, and performance goals.

Requirements

High School diploma required; Associates or higher degree in electronics, industrial maintenance, or related field work or experience is preferred
Must pass drug and background checks to support all CIS & customer requirements
Fully capable of reading, writing, speaking, and understanding the English language
Fully capable of calculating capacity, division size, and understanding tolerances to perform required customer calibrations; the ability to convert measurements is required
Able to read digital and analog indicated meters and weighing devices
Must have good mechanical aptitude and knowledge of electrical theory
Capable and comfortable working in new locations, with new people, every day
Experience troubleshooting and diagnosing electrical, mechanical, and electromechanical devices is essential; this role will work with technology that is rapidly evolving
Experience with new equipment installations is required
Experienced and comfortable working with primary modes of digital communication, data management, and documentation tools (MS Office, ERP & CRM systems, and work order and service dispatch systems)
Self-starter capable of working independently with little or no direct supervision; equally capable and effective working in teams and groups
Able to clearly document all aspects of service required and performed
Able to communicate clearly and concisely with CIS customers and associates
Will be required to operate fork truck
Ability to travel across the Mid-Atlantic (and across Carlton’s growing footprint) 25% of the time; travel may be higher or lower based on business need
Able to frequently lift heavy objects, which may include: 50 lb. test weights and other equipment, up to 100lbs when supporting a team lift Push/Pull ten (50) lb. test weights on cart
Lifting 50 lb. test weights from floor to waist, waist to shoulder and shoulder to overhead as job assignment dictates
Repetitive lifting of 50 lb. test weights from vehicle to weight cart and weight cart to customer equipment
May include lifting heavy objects while climbing, bending, stooping, reaching, etc.
May be required to wear respirator or various other PPE on required jobs
Able to perform the essential job functions at elevations, in confined, cold, wet, hot, humid, or unsanitary conditions as well as a combination of these.
Able to efficiently use all types of hand tools, power tools and hydraulic controlled devices; must provide own basic hand tools
Must have good verbal/written communication skills and understand basic math skills including converting measurements.
Able to read digital and analog indicated meters and weighing devices
Must maintain valid drivers license and be able to drive company vehicles extended hours with few breaks up to eight hours a day and more if overtime is required
Able to communicate with customers and employees in a clear and concise manner

Nice To Haves

Experience in the weighing or metrology industry is also preferred
Experience working on construction sites is highly preferred (being around heavy and related equipment)
Experience with safe lifting and rigging practices is highly preferred

Responsibilities

Able to recognize safety hazards related to specific jobs and tasks and to proactively plan to remove or successfully mitigate risks in support of CIS and Customer Safety requirements.
Successfully obtain Commercial Driver’s License (CDL) within six months of date of hire to support hiring requirements; actively support all CDL maintenance requirements; drive safely, and obey all DOT guidelines at all times
Answer the bell – always be on-time, ready to serve, and always demonstrate the highest level of professionalism; Proactively plan for every service order and request.
Support all workflow and Service Order (SO) data management requirements for CIS. This includes the use of all company provided tools, applications, and resources to manage the entire lifecycle of a SO and includes calibration details, asset information, time keeping, service notes, customer signatures, and all other related details.
Ensure that all data is complete and correct at all times.
Performs calibrations and preventative maintenance duties on industrial scales and other weighing equipment; ensure all regulatory and quality requirements are supported (ex. Carlton Scale Industrial Standards, Customer-specified Standards, HB44, etc.)
Actively listen to customer feedback and information to align on expectations and what will be required for success; leverage your Manager for support on situations that may not be clear
Ensure clear communication at all times; avoid surprises and ensure customers understand service action plans, especially if work will be required to span multiple trips or time periods
Diagnose and troubleshoot customer equipment; ensure connections and integration points with other equipment are defined and whether or not we may need other support to understand root causes of issues (ex. Third party PLC controllers, other production equipment, material handling systems, etc.)
Support all equipment installation efforts, individually, and as part of a team
Ensure all customer service level agreements are achieved to support expectations
Ability to work overtime and on a rotating on-call schedule including nights and weekends based on customer demand
Proactively discuss risks with customers and how they may provide opportunities to upgrade existing equipment or to improve service agreements for improved performance
Explore conversations with customers who are interested in modernizing and upgrading their equipment; leverage CIS Lead Management tool for efficient communication
Develop and maintain strong collaborative relationships with customers and CIS sales teams to create long-lasting customer relationships and to proactively add value to our customers
Solicit referrals for new customers and direct this information to sales and service teams
Maintain all inventory and tools in accordance with company policies and procedures
Follow all company procedures, rules and regulations outlined in the Employee Handbook and Policy & Procedure Manuals; “Details Matter”
Fully understand and support all CIS Safety Policies & Procedures; commit to timely and complete support of all Safety initiatives and programs
Fully understand and commit to application of the Hierarchy of Controls model to identify, manage, and remove/mitigate all job hazards for every job, every time.
Understand and actively learn the “Science of Weighing” and why what we do matters. Fully understand required metrological, quality, and documentation policies and procedures that are essential to CIS customers and why they are essential to this position.
Demonstrate trust and “absolute accountability” at all times
Professional appearance and communication is required at all times
Ensure vehicle service and maintenance requirements are met and notify supervisor of needed repairs as they arise.
Always be aware of the impact of your decisions as seen through the eyes of the customer and as seen through CIS
Always consider the value created by CIS and how that is perceived by the customer