Service Technician - Jacob and Chesley

Jacob Sunroom, Exteriors & Baths • Fairview Heights, IL

51d • Onsite

About The Position

Come join a successful growing family-oriented business. Jacob Family Enterprises is a trusted local home improvement company specializing in sunrooms, fences, decks, windows, doors, siding, baths, and other exterior home products. We’re looking for a skilled Field Service Technician to join our team. If you have experience in repairs, property maintenance, or similar trades, this role could be the perfect fit. Position Overview As a Field Service Technician, you’ll be the face of our company delivering top-notch service, repairs, and installations directly to our customers. Your work will help us maintain high customer satisfaction, encourage repeat business, and grow our reputation for quality craftsmanship.

Requirements

• Proven field service or related trade experience
• Ability to assess, repair, and service residential exterior products
• Strong problem-solving and troubleshooting skills
• English literacy and good communication skills
• Familiarity with mobile tools and applications
• Valid driver’s license

Nice To Haves

• Roofing
• Siding
• Fencing
• Windows/Doors Plumbing
• Sunrooms
• Home Remodeling

Responsibilities

• Provide service and customer support during field visits and dispatches
• Manage on-site installation, repair, maintenance, and testing of products
• Diagnose errors or technical issues and determine effective solutions
• Complete field assessments and document findings
• Produce timely, detailed service reports
• Follow all company procedures, safety protocols, and quality standards
• Operate company vehicle safely and use mobile field tools effectively
• Collaborate with the technical team and share information as needed
• Build and maintain positive customer relationships

Benefits

• Positive, team-oriented work environment
• Competitive pay
• Simple IRA with company match
• Paid training
• Bi-weekly pay
• Paid time off and vacation
• Medical, dental, vision, and Aflac benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees