Service Technician

Fox Factory • El Cajon, CA

10d • $23 - $31

About The Position

Performs a wide range of maintenance and service tasks including installs and repairs.

Requirements

• Strong mechanical aptitude
• Ability to read and understand blueprints
• Strong analytical skills
• HS diploma or equivalent
• 2-4 years of related experience preferred, preferably in a sport vehicle related industry

Nice To Haves

• Some technical education or certification(s) preferred

Responsibilities

• Perform complex maintenance and service tasks.
• Prepare and submit work orders, expense reports and timesheets to the respective departments.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Responsible for removing, installing, diagnosing, repairing, disassembling and assembling parts and components
• Collaborate closely with technical team to resolve technical issues.
• Provide training to service staff on how to identify and resolve issues, repairs, etc.
• Understand customer requirements and accordingly recommend the right products or services.
• Manage all on-site installation, repair, maintenance works within the assigned territory and conduct client demonstrations.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Provide technical support to junior staff in case of complex issues.
• Provide training to customers about product usage and maintenance.
• Support the field staff in equipment set-up for trade shows or exhibitions.
• Prepare creative product presentations for sales meetings or trainings.
• Build positive relationships with customers by providing outstanding and excellent services.
• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.
• Respond to customer complaints timely and effectively to meet sales goals.

Benefits

• Medical
• Dental
• Vision
• Health Spending and Dependent Care Savings Accounts
• Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees