Service Technician

MapleTronics Computers•Columbia, TN

About The Position

The Service Team Technician is responsible for handling tier 1 and some tier 2 support service requests for our clients. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software . Skill Requirements: The Service Team Technician requires : Technical Skills Knowledge of computer systems and the ways people use them The ability to install and/or troubleshoot Operating systems, applications, hardware/software The experience necessary to troubleshoot firewalls, switches, and other network devices in a business environment Knowledge of computer security and the ways to keep users safe Soft Skills Exceptional communication skills across multiple platforms The ability to prioritize tasks and adapt to changes quickly to better meet client needs. The drive to build client loyalty through transparency and vulnerability Problem-solving skills Teamwork and communication skills A passion for creating and updating documentation

Requirements

Knowledge of computer systems and the ways people use them
The ability to install and/or troubleshoot Operating systems, applications, hardware/software
The experience necessary to troubleshoot firewalls, switches, and other network devices in a business environment
Knowledge of computer security and the ways to keep users safe
Exceptional communication skills across multiple platforms
The ability to prioritize tasks and adapt to changes quickly to better meet client needs.
The drive to build client loyalty through transparency and vulnerability
Problem-solving skills
Teamwork and communication skills
A passion for creating and updating documentation

Responsibilities

System Maintenance and Troubleshooting Analyz e system logs and identif y potential issues with computer systems
Appl y operating system updates, patches, and configuration changes
Install and configur e new hardware and software
Troubleshoot any client reported technical problems
User Support and Training Be available to go onsite as needed to attend to client service issues.
Answer ing technical qu estions and assist ing users
Add, remove, or update user account information, reset passwords, etc.
Participate in an on-call rotation to provide afterhours support .
Security Ensure client’s workstations, servers, and network are secure .
Be an advocate for best security practices for the client.
Documentation Document the configuration of workstations, servers, networks, and user changes .
Adhere to best practices for documenting client interactions.
Professional Development Be actively engaged in a professional growth plan .
Mentor teammates to grow their knowledge and skills