Service Technician

DNOW•San Antonio, TX

About The Position

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. A Field Service Technician with experience in centrifugal pumps, reciprocating pumps, air compressors, and rotating equipment. This role requires a self-starter who delivers strong customer service, improves customer satisfaction, increases customer retention, and supports profitability.

Requirements

High School diploma and/or equivalent in work experience
Excellent interpersonal skills, proficient in oral and written communications
Must supply tools for mechanical repairs
Basic reading skills. Must be able to follow directions
Ability to troubleshoot, test, repair, and service rotating equipment
Ability to perform work accurately and thoroughly
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications

Responsibilities

Travel to customer sites to repair, install, commission, and test various types of rotating equipment
Tie workflow to schedule
Manage all on site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions on rotating equipment
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings within capabilities
Build positive relationship with customers