Service Technician

DistributionNOW•Bloomfield, NJ

12d

About The Position

A Field Service Technician, with knowledge of " screw type”, "reciprocating " air compressors, centrifugal pumps and rotating equipment, is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Requirements

High School diploma and/or equivalent in work experience
Excellent interpersonal skills, proficient in oral and written communications
Basic reading skills. Must be able to follow directions
Ability to troubleshoot, test, repair, and service technical equipment
Ability to perform work accurately and thoroughly
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Understanding of electrical process both of Ac and Dc
Familiarity with and ability to navigate schematics
Familiarity with the use of laptop computer for monitoring and programming

Nice To Haves

Assembly experience preferred
Equipment a plus for consideration.

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions on equipment.
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
Build positive relationship with customers