Service Technician - Repair Service

SouthernCarlson, Inc.•Charleston, SC

22d

About The Position

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. Service Technician – Charleston, SC 📍 Location: Charleston, SC 📅 Schedule: Monday – Friday | Full-Time About Us SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. Our Core Values At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. 🔧 Provide Fanatical Service We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations. ⚡ Act With Urgency In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters. 🤝 Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted. 📈 Continuously Improve We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

Requirements

Strong mechanical skills/abilities required
Customer service oriented
Strong organizational skills and attention to detail
Quick learner and able to retain knowledge
Basic computer skills
Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
High school diploma or equivalent

Nice To Haves

Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
Experience in the construction or industrial supply industry is helpful

Responsibilities

Troubleshoot and repair of nail guns and staple guns for customers
Demonstrate and provide effective equipment operation and daily maintenance training to customers
Regularly complete customer orders
Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
Communicate with sales team to ensure customer satisfaction
Problem-solve with sales team to determine best resolution to customer issues
Interact with customers, providing the highest levels of service and productivity.